To process your order correctly, fill out our form, compiling it in all its parts, indicating your contact details, expected delivery date, location, and the products you want to receive.
At this stage we will review your order and we’ll inform you via e-mail, about which products are available, their condition (fresh, frozen, etc.) the delivery time, and their quality, (High, Medium, and Low). Consider that for orders made today for tomorrow, not all of the products we provide will be of high quality.
After you confirm your order, everything will be packaged, and depending on their destination made ready for air or road freight. We take great care in packing your goods for a perfect delivery. We have temperature controlled trucks and polystyrene boxes for chilled and frozen goods to ensure they remain fresh throughout transit. After delivery we will collect the polystyrene boxes to reuse or recycle them, in doing so we want to be as environmentally friendly as possible.
We always call to discuss your experiences and ensure you are 100% satisfied with all the goods you have received. The invoice will be sent to the e-mail address you provided or to the e-mail address of your shipping agency.
Regarding payment, you can choose the mode that suits you best… · Cash on Delivery · Using Credit card on Delivery · Through your Yacht Services Agency · Through Bank Charge on our Current Account: Monte dei Paschi di Siena IBAN Number: IT 16 S 01030 17104 000001539564 BIC/SWIFT: PASCITM1B57
Payment must be made within ten (10) days of the invoice date, except in case of previous written agreements between the NOW Yacht Supply (seller), and his customer (buyer). In the event of a delay in the payment (more than Ten (10) days) of the services and goods provided by NOW Yacht Supply, we will send a first informal payment request. After a further five (5) days from the first payment reminder, we will send a second payment request, that this time will be a formal request. After a further five (5) days from the second formal payment request, we will proceed by legal way.